CALVOSA, M. V. D. .; CARDOSO, D. . Perception of Quality in the Public Service: a case study on efficiency and satisfaction at SAG-ICEx-UFF. Revista de Casos e Consultoria, [S. l.], v. 13, n. 1, p. e28122, 2022. Disponível em: https://periodicos.ufrn.br/casoseconsultoria/article/view/28122. Acesso em: 18 may. 2024.