Logical model for the Specialized Assistance Service (SAE)

Abstract

Introduction: The Specialized Care Service - SAE is a service responsible for outpatient care for people living with HIV / AIDS and Viral Hepatitis. In the midst of the importance of these services, it is essential to institute performance evaluation strategies. Objective: Thus, the objective was to build and validate a logical model for the Specialized Care Service of the municipality of Natal - SAE –NATAL. Methodology: Therefore, a methodological study was developed to validate a logical model for the SAE Natal built with qualitative approach techniques. SAE professionals participated in the model construction and validation phase. To build the logical model, two techniques were performed; literature review for prior construction of the focus group and focus group to enable participatory model construction and subsequent content validation. The collected data were analyzed qualitatively, seeking to identify in the speeches, the pertinence of the model elements, as well as the possible insertion of other elements. Results: The model constructed based on the literature review was approved by consensus of the participants, and no modifications were suggested. In this case, the mission, resources, processes, results, context were considered adequate and the illustrative model of the expected functioning of the SAE. Conclusions: The logical model aims to enable a self-assessment of the service, helping management and professionals to identify problems, seeking improvement strategies. It is hoped that the reflection provided in the focus group can sensitize professionals to seek strategies to cope with the difficulties listed and improvement of positive points.

Keywords: Health assessment, HIV, Health services.