Emotional intelligence and interpersonal communication skills accounting students
DOI:
https://doi.org/10.21680/2176-9036.2025v17n1ID35164Keywords:
Emotional intelligence, Interpersonal Communication Skills, Accounting Students, Accounting ProfessionAbstract
Purpose: Analyze the relationship between Emotional Intelligence and Interpersonal Communication Skills of Accounting students.
Methodology: A survey was carried out with academics from four Higher Education Institutions in the Southern region of Brazil, obtaining 202 valid responses. The relationships were analyzed using Structural Equation Modeling (SEM).
Results: A positive relationship was found between the dimensions of Emotional Intelligence and Interpersonal Communication Skills, except Assessment of Own Emotions on Assertiveness, which showed a negative relationship. Furthermore, different dimensions did not show a significant relationship.
Contributions of the Study: The results indicate that understanding one's own emotions (exercising self-control), recognizing the emotions of others (developing empathy) and using emotions (directing towards goals) have effects on the ability to manage interpersonal relationships in communication environments. Furthermore, identifying and understanding the nuances in verbal and non-verbal reactions tends to facilitate communication, interpersonal relationships, and personal and professional growth. It is necessary to address this issue in undergraduate courses in Accounting Sciences, as the training and development practices of Emotional Intelligence and Interpersonal Communication Skills reflect on professional performance, convergence with the social skills required by the job market, and alignment with international standards for education. high-quality accounting and contribute to strengthening the profession.
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