ESTRATÉGIAS DE HUMANIZAÇÃO DA ASSISTÊNCIA NO AMBIENTE HOSPITALAR: REVISÃO INTEGRATIVA

Abstract

Introduction: This article presents a systematic review of the literature regarding humanization strategies in the hospital environment. Objective: to identify and analyze the production of knowledge about the strategies that institutions and health professionals have implemented to humanize care in this environment. Methodology: The survey of articles was carried out Latin American and Caribbean Literature (Lilacs), Medical Literature Analysis and Retrieval System Online (MedLine), Capes Periodical Portal, Scientific Electronic Library Online (SciELO) guided by the guiding question: what strategies of humanization of care that have been implemented in the hospital environment? Original articles of observational research were included; published in Portuguese, English or Spanish; without limits as to the year of publication.  Results: In total, 20 articles made up the body of analysis of the review and summarizes examples of strategies implemented in various hospital services. Conclusions: the strategies found offer subsidies so that professionals and managers can multiply them, expanding and improving their reality. However, it should be noted that when creating these ambiences, one must know and respect the particularity of the institutions in which it is operating, so that it is possible to compare and evaluate whether the use of the strategy will result in benefits and effectiveness.