AVALIAÇÃO DA QUALIDADE DO ACESSO NA ATENÇÃO BÁSICA EM UMA REGIÃO DE SAÚDE DO RIO GRANDE DO NORTE

Abstract

Introduction: Among the challenges in achieving comprehensive care is access to basic units, which does not occur as easily as it should, representing a major difficulty for municipal managers. The Program for Improving Access and Quality of Primary Care (PMAQ-AB) aimed to encourage the expansion of access and improve the quality of primary care, ensuring a comparable quality standard nationally, regionally and locally in order to allow greater transparency and effectiveness of government actions related to primary care. Objective: Evaluate the quality of primary care in the municipalities of the 6th health region, from the perspective of access to health services. Methodology: This is an evaluative research, with a quantitative approach. Secondary data extracted from publicly available analytical reports were used. Data collection took place from March to May 2020. The information was organized based on the development of a research protocol containing the dimension: access. Results: With regard to the reception performed by the team, 34 teams did not perform risk classification and 44 did not perform reception during the entire operation, in the operation of the UBS 14 teams did not operate regularly, the medical consultation indicators show that 18 teams did not present results for the calculations and did not perform essential medical consultations, in relation to appointments 40 teams did not schedule appointments during the entire schedule and 60 teams did not organize queues to distribute tickets, in the organization of the agenda 37 teams did not perform all the essential actions and only 9 teams show to completely perform all the dimensions analyzed. Conclusions: Among the weaknesses assessed by UBS professionals are those related to scheduling appointments, as the team organizes queues to distribute tickets and the fact that spontaneous demand is not met during the entire operation of the units.