Los albores de la Inteligencia Artificial en el Turismo: Breve análisis bibliométrico y de la agenda de investigación

Autores/as

Palabras clave:

inteligencia artificial, turismo, revisión de la literatura, vosviewer

Resumen

Dada la creciente importancia que la Inteligencia Artificial ha adquirido en la sociedad y especialmente en industrias como el turismo, este artículo pretende presentar el estado de la investigación en Inteligencia Artificial y turismo. Para ello, desarrollamos una breve análisis bibliométrico a partir de los artículos publicados en SCOPUS y posteriormente aplicamos un análisis utilizando VOSviewer. Este estudio nos permitió comprender cuáles son los autores, artículos y revistas más citados e influyentes, así como el origen de las investigaciones referidas.

Descargas

Los datos de descargas todavía no están disponibles.

Citas

AKEHURST, Gary. User generated content: the use of blogs for tourism organisations and tourism consumers. Service Business, [S. l.], v. 3, n. 1, p. 51–61, 2009. DOI: 10.1007/s11628-008-0054-2. Disponível em: http://link.springer.com/10.1007/s11628-008-0054-2. Acesso em: 26 mar. 2023.

ANTHES, Gary. Artificial intelligence poised to ride a new wave. Communications of the ACM, [S. l.], v. 60, n. 7, p. 19–21, 2017. Disponível em: https://dl.acm.org/doi/10.1145/3088342.

BAGGIO, Jacopo A.; BAGGIO, Rodolfo. Modelling and Simulations for Tourism and Hospitality. Bristol: Channel View Publications, 2020.

BRYLSKA, Patrycja; COBANOGLU, Cihan; DOGAN, Seden. Users Versus Non-users: The Impact of Experience on Hotel Guests’ Attitudes Towards Service Robots in Hotels. In: STIENMETZ, Jason L.; FERRER-ROSELL, Berta; MASSIMO, David (org.). Information and Communication Technologies in Tourism 2022. [s.l.] : Springer, 2022. p. 55–66.

BUHALIS, D. Information Communication Technology — Revolutionizing Tourism. In: Tourism Management Dynamics. [s.l.] : Elsevier, 2006. p. 196–209. Disponível em: https://linkinghub.elsevier.com/retrieve/pii/B9780750663786500317

BUHALIS, Dimitrios. Drivers of e-Tourism. In: Handbook of e-Tourism. [s.l: s.n.]. p. 1–17.

BUHALIS, Dimitrios; LEUNG, Daniel; LIN, Michael. Metaverse as a disruptive technology revolutionising tourism management and marketing Author links open overlay panel. Tourism Management, [S. l.], v. 97, 2023.

BUHALIS, Dimitrios; LEUNG, Rosanna. Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, [S. l.], v. 71, p. 41–50, 2018.

BUHALIS, Dimitrios; SINARTA, Yeyen. Real-time co-creation and nowness service: lessons from tourism and hospitality. Journal of Travel and Tourism Marketing, [S. l.], v. 36, n. 5, p. 563–582, 2019.

CHO, Vincent. A comparison of three different approaches to tourist arrival forecasting. Tourism Management, [S. l.], v. 24, n. 3, p. 323–330, 2003.

DE KERVENOAEL, Ronan; HASAN, Rajibul; SCHWOB, Alexandre; GOH, Edwin. Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots. Tourism Management, [S. l.], v. 78, 2020.

FRANA, Philip L.; KLEIN, Michael J. (ORG.). Encyclopedia of Artificial Intelligence: The past, present and future of AI. Santa Barbara: ABC-Clio, 2021.

GOEL, Pooja; KAUSHIK, Neeraj; SIVATHANU, Brijesh; PILLAI, Rajasshrie; VIKAS, Jasper. Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda. Tourism Review, [S. l.], v. 77, n. 4, p. 1081–1096, 2022.

GOMEZ, Charles J.; HERMAN, Andrew C.; PARIGI, Paolo. Leading countries in global science increasingly receive more citations than other countries doing similar research. Nature Human Behaviour, [S. l.], v. 6, n. 7, p. 919–929, 2022.

HUANG, Han Chen. A study on artificial intelligence forecasting of resort demand. Journal of Theoretical and Applied Information Technology, [S. l.], v. 70, n. 2, p. 265–272, 2014.

IVANOV, Stanislav; GRETZEL, Ulrike; BEREZINA, Katerina; SIGALA, Marianna; WEBSTER, Craig. Progress on robotics in hospitality and tourism: a review of the literature. Journal of Hospitality and Tourism Technology, [S. l.], v. 10, n. 4, p. 489–521, 2019. Disponível em: www.emeraldinsight.com/1757-9880.htm. Acesso em: 6 abr. 2023.

KAZANDZHIEVA, Velina; FILIPOVA, Hristina. Customer attitudes toward robots in travel, tourism and hospitality: A conceptur framework. In: IVANOV, Stanislav; WEBSTER, Craig (org.). Robots, artificial intelligence and service automation in travel, tourism and hospitality. Bingley: Emerald Publishing Limited, 2019.

KOTLER, Philip; BOWEN, John T.; BALOGLU, Seyhmus. Marketing for Hospitality and Tourism. Essex: Pearson Education Limited, 2022.

KOTLER, Philip; KELLER, Kevin Lane; BRADY, Mairead; GOODMAN, Malcom; HANSEN, Torben. Marketing Management. 4. ed. Harlow: Pearson, 2019.

LEUNG, Rosanna. Development of Information and Communication Technology: From e-Tourism to Smart Tourism. In: Handbook of e-Tourism. [s.l: s.n.]. p. 1–33.

LI, Jun (Justin); BONN, Mark A.; YE, Ben Haobin. Hotel employee’s artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate. Tourism Management, [S. l.], v. 73, p. 172–181, 2019.

LOUREIRO, António. There is a fourth industrial revolution: the digital revolution. Worldwide Hospitality and Tourism Themes, [S. l.], v. 10, n. 6, p. 740–744, 2018.

LU, Donna. China overtakes the US in scientific research output. The Guardian, [S. l.], 2022. Disponível em: https://www.theguardian.com/world/2022/aug/11/china-overtakes-the-us-in-scientific-research-output.

LV, Hui; SHI, Si; GURSOY, Dogan. A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism. Journal of Hospitality Marketing and Management, [S. l.], v. 31, n. 2, p. 145–175, 2022.

LV, Xingyang; LIU, Yue; LUO, Jingjing; LIU, Yuqing; LI, Chunxiao. Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure. Annals of Tourism Research, [S. l.], v. 87, 2021.

MENEGAKI, Angeliki N.; AGIOMIRGIANAKIS, George M. Sustainable technologies in tourist accommodation: a qualitative review. Progress in Industrial Ecology, An International Journal, [S. l.], v. 13, n. 4, p. 373, 2019. Disponível em: http://www.inderscience.com/link.php?id=102858.

MICH, Luisa. Artificial Intelligence and Machine Learning. In: XIANG, Zheng; FUCHS, Matthias; GRETZEL, Ulrike; HOPKEN, Wolfram (org.). Handbook of e-Tourism. [s.l.] : Springer, 2022.

MOISA, Delia Gabriela; MICHOPOULOU, Eleni. IT and Well-Being in Travel and Tourism. Handbook of e-Tourism, [S. l.], p. 1–27, 2022.

MORRISON, Alastair M.; MAXIM, Cristina. World Toruism Cities: A systematic approch to Urban Tour. Oxon: Routledge, 2022.

NAUMOV, Nikola. The imapct of robots, artificial intelligence, and service automation on service quality and service experiencia in hospitality. In: IVANOV, Stanislav; WEBSTER, Craig (org.). Robots, artificial intelligence and service automation in travel, tourism and hospitality. [s.l.] : Emerald Publishing Limited, 2019.

OLCOTT, Eleanor; COOKSON, Clive; SMITH, Alan. China’s fake science industry: how ‘paper mills’ threaten progress. Financial Times, [S. l.], 2023. Disponível em: https://www.ft.com/content/32440f74-7804-4637-a662-6cdc8f3fba86.

PARNAS, David Lorge. The real risks of artificial intelligence. Communications of the ACM, [S. l.], v. 60, n. 10, p. 27–31, 2017. Disponível em: https://dl.acm.org/doi/10.1145/3132724.

PERIĆ, M.; VITEZIĆ, V. Tourism getting back to life after COVID-19: Can artificial intelligence help? Societies, [S. l.], v. 11, n. 4, 2021.

PIZAM, Abraham et al. Factors affecting hotel managers’ intentions to adopt robotic technologies: A global study. International Journal of Hospitality Management, [S. l.], v. 102, 2022.

PRENTICE, Catherine; DOMINIQUE LOPES, Sergio; WANG, Xuequn. The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty. Journal of Hospitality Marketing and Management, [S. l.], v. 29, n. 7, p. 739–756, 2020.

SHARMA, Kamakshi; JAIN, Mahima; DHIR, Sanjay. Analysing the impact of artificial intelligence on the competitiveness of tourism firms: a modified total interpretive structural modeling (m-TISM) approach. International Journal of Emerging Markets, [S. l.], v. 17, n. 4, p. 1067–1084, 2022.

SONG, Haiyan; QIU, Richard T. R.; PARK, Jinah. A review of research on tourism demand forecasting: Launching the Annals of Tourism Research Curated Collection on tourism demand forecasting. Annals of Tourism Research, [S. l.], v. 75, p. 338–362, 2019. Disponível em: https://linkinghub.elsevier.com/retrieve/pii/S0160738318301312. Acesso em: 26 mar. 2023.

TEGMARK, Max. Life 3.0 Being Human in the Age of Artificial Intelligence. Toronto: Alfred A. Knopf, 2017.

TUSSYADIAH, Iis. A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, [S. l.], v. 81, p. 102883, 2020.

UKPABI, Dandison C.; ASLAM, Bilal; KARJALUOTO, Heikki. Chatbot Adoption in Tourism Services: A Conceptual Exploration. In: Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. [s.l.] : Emerald Publishing Limited, 2019. p. 105–121. Disponível em: https://www.emerald.com/insight/content/doi/10.1108/978-1-78756-687-320191006/full/html.

VAN ESCH, Patrick; CUI, Yuanyuan (Gina); DAS, Gopal; JAIN, Shailendra Pratap; WIRTZ, Jochen. Tourists and AI: A political ideology perspective. Annals of Tourism Research, [S. l.], v. 97, 2022.

WANG, Peng; SHAO, Jun. Escaping Loneliness Through Tourist-Chatbot Interactions. In: STIENMETZ, Jason L.; FERRER-ROSELL, Berta; MASSIMO, David (org.). Information and Communication Technologies in Tourism 2022. [s.l.] : Springer, 2022. p. 473–485.

ZENG, Benxiang; GERRITSEN, Rolf. What do we know about social media in tourism? A review. Tourism Management Perspectives, [S. l.], v. 10, p. 27–36, 2014. Disponível em: http://dx.doi.org/10.1016/j.tmp.2014.01.001.

ZENG, Zhanjing; CHEN, P. J. Po Ju; LEW, Alan A. From high-touch to high-tech: COVID-19 drives robotics adoption. Tourism Geographies, [S. l.], v. 22, n. 3, p. 724–734, 2020.

Descargas

Publicado

05-06-2024

Cómo citar

SÁ, V. Los albores de la Inteligencia Artificial en el Turismo: Breve análisis bibliométrico y de la agenda de investigación. Turismo, Sociedade & Território, [S. l.], v. 6, n. 1, 2024. Disponível em: https://periodicos.ufrn.br/revtursoter/article/view/32751. Acesso em: 21 nov. 2024.

Número

Sección

Artigos