Human Resources Policies and Practices: The Perception of Employees of a Bank Credit Cooperative

Abstract

The credit cooperative scenario is growing rapidly, being one of the competitive arms of the financial market alongside state and private banks. This study aimed to evaluate the perception of employees at a bank credit cooperative, located in the northeast of Pará, about the company's Human Resources (HR) policies and practices. 14 employees of both sexes and from all departments of this cooperative unit, participated in this research. A questionnaire composed of sociodemographic questions and the Human Resources Policies and Practices Scale was used as a data collection instrument, which assessed the factors of recruitment and selection, involvement, training, development and education, working conditions, performance evaluation and skills, and remuneration and rewards. The scale was evaluated by five points of Likert indicators of agreement defined as 1 ≥ 2.99 (low), 3 ≥ 3.99 (neutral) and 4 ≥ 5 (high). The results demonstrated a high degree of perception among employees in this business unit, with the exception of the "remuneration and rewards" factor, which was perceived neutrally. The involvement factor was considered the most noticeable, in this sense the values of team belonging were considered the most important element of the evaluation. It is concluded that this financial institution presents excellent characteristics regarding HR policies and practices, however, it must be taken into account that remuneration policies and practices can be influenced by external variables that cannot be directly controlled by the organization.