Humanization in hospital care: reflective theoretical study

Abstract

This study aimed to reflect on the implementation of the National Humanization Policy in hospital care and the need for its implementation, to ensure quality and transversality in care and the inseparability between care and management. Theoretical-reflective study about this policy, built on the basis of reading articles, books and authors' experiences on the subject. Humanization can be understood as a set of values, behaviors and actions in response to technical-scientific aspects of health. The National Humanization Policy aims to encourage communication between managers, workers and users, contributing to the construction of autonomy and protagonism of subjects and groups involved in the health care network. In this context, there are gaps in the SUS network and the need to overcome problems, such as the devaluation of workers, low investment in permanent education processes and the fragile bond with the user. It is noticeable the need for improvements in the effectiveness and rescue of the basic foundations of the National Humanization Policy, valuing the subjective and social dimensions and strengthening communication between managers, workers and users, thus stimulating changes in health care.