360-degree assessment: is it a tool to implement a diversity management?

Authors

Keywords:

Performance assessment; 360-degree assessment; Behavioral Biases; Diversity.

Abstract

Based on real experiences that authors lived, this case aims to discuss the 360-degree assessment and has as a dilemma the decision to use it as a tool to implement a diversity management or searching other tools for such implementation. The main character of the case is the director, Rosana. It addresses the impasse of implementing a 360-degree assessment, taking actions for minimizing behavioral biases and automatization of processes, without expected impacts on improving diversity. The background literature to understand the current situation of the company and guide the decision of the dilemma is that of performance evaluation and cognitive psychology.

Downloads

Download data is not yet available.

References

ALBERTON, A.; SILVA, A. B. Como escrever um bom caso para ensino? Reflexões sobre o método. Revista de Administração Contemporânea, v. 22, n. 5, p. 745-761, 2018.

ANDERSEN, S. C.; HJORTSKOV, M. Cognitive biases in performance evaluations. Journal of Public Administration Research and Theory, v. 26, n. 4, p. 647-662, 2016.

BELLÉ, N.; CANTARELLI, P.; BELARDINELLI, P. Cognitive biases in performance appraisal: Experimental evidence on anchoring and halo effects with public sector managers and employees. Review of Public Personnel Administration, v. 37, n. 3, p. 275-294, 2017.

BURTON, R. A. Sobre ter certeza: Como a neurociência explica a convicção. São Paulo: Blucher, 2017.

CHIMENTI, P. C. P. S. Reflexões sobre casos de ensino memoráveis. Revista de Administração Contemporânea, v. 24, n. 5, p. 376, 2020.

CRAIDE, A.; ANTUNES, E. D. D. Avaliação de competências 360°: Os impactos na gestão de pessoas. Revista Eletrônica de Administração, v. 10, n. 4, p. 2004.

ERSKINE, J. A.; LEENDERS, M. R.; MAUFFETTE-LEENDERS, L. Teaching with cases. London: School of Business Administration, The University of Western Ontario, 1998.

ESPINILLA, M., ANDRÉS, R., MARTÍNEZ, F. J.; MARTÍNEZ, L. A 360-degree performance appraisal model dealing with heterogeneous information and dependent criteria. Information Sciences, v. 222, p. 459-471, 2013.

EYSENCK, M. W.; KEANE, M. T. Manual de Psicologia Cognitiva. 5ª ed. Porto Alegre: Artmed, 2007.

GLEITMAN, H.; FRIDMUND, A. J.; REISBERG, D. Psicologia. 6ª ed. Lisboa: Fundação Calouste Gulbenkian, 2003.

HERCHEUI, M.; GUERARD, S. The impact of artificial intelligence biases: algorithmic discrimination. Global Conference on Business and Finance Proceedings, v. 17, n. 1, p. 27-31, 2022.

HRISTOV, I., CAMILLI, R.; MECHELLI, A. Cognitive biases in implementing a performance management system: behavioral strategy for supporting managers’ decision-making processes. Management Research Review, ahead-of-print, 2022.

IVANCEVICH, J. M.; GILBERT, J. A. Diversity management: Time for a new approach. Public personnel management, v. 29, n. 1, p. 75-92, 2000.

KAHNEMAN, D. Don’t Blink! The Hazards of Confidence. New York Times, v. 19, 2011.

LIMA, V. L. C.; FREITAS, M. C. A importância da Gestão de Pessoas no ambiente organizacional. Revista de Casos e Consultoria, v. 13, n. 1, e13128809, 2022.

LONDON, M.; BEATTY, R. W. 360‐degree feedback as a competitive advantage. Human Resource Management, v. 32, n. 2‐3, p. 353-372, 1993.

MAISTO, A. A.; MORRIS, C. G. Introdução à Psicologia. 6ª ed. São Paulo: Prentice Hall, 2004.

MYERS, D. G. Psicologia. 9ª ed. Rio de Janeiro: LTC, 2016.

ROBERTS, G. E. Employee performance appraisal system participation: A technique that works. Public personnel management, v. 32, n. 1, p. 89-98, 2003.

SNELL, S.; BOHLANDER, G. Administração de recursos humanos. São Paulo: Cengage Learning, 2009.

TVERSKY, A.; KAHNEMAN, D. Judgment under Uncertainty: Heuristics and Biases: Biases in judgments reveal some heuristics of thinking under uncertainty. Science, v. 185, n. 4157, p. 1124-1131, 1974.

VANDERLEI, F. R. T.; SANTOS, A. A. S.; SODRÉ, S. P.; SOUZA, B. V.; SILVA, L. A.; SILVA, E. W. P.; FREITAS, M. C.; LIMA, V. L. C. A inserção da mulher negra no mercado de trabalho e as relações étnico-raciais e de gênero. Revista de Casos e Consultoria, v. 13, n. 1, e131 29915, 2022.

Published

22-05-2024

How to Cite

SANTOS, T.; RUSSO, P. T.; AMARAL, J. V. 360-degree assessment: is it a tool to implement a diversity management?. Revista de Casos e Consultoria, [S. l.], v. 15, n. 1, p. e 34107, 2024. Disponível em: https://periodicos.ufrn.br/casoseconsultoria/article/view/34107. Acesso em: 3 jul. 2024.

Issue

Section

Cases, Educational Objects and Experience Reports