Between voices and knowledge

the dimension of information mediation in memory narratives in organizational environments

Abstract

Introduction: This article is grounded in the premise that memory is a social construction mediated by discursive practices. Within Information Science, the study is anchored at the intersection between dimensions of information mediation and memory narratives, in dialogue with organizational studies. Objective: To analyze how the dimensions of information mediation are articulated with memory narratives in organizational environments, highlighting how these dimensions are integrated into the process. Methodology: Characterized as qualitative, exploratory, and descriptive, this Narrative Review investigated the multidimensional nature of memory and information mediation. Data collection from the BRAPCI, SciELO, and CAPES databases supported the analysis of emerging categories and theoretical tensions between the themes. Results: The relationship between information mediation and memory narratives reveals information as an ephemeral phenomenon, marked by power relations and identity processes. Operationally, memory assumes the role of a repository of tacit knowledge through its integration with the aesthetic, dialogical, formative, ethical, and political dimensions of mediation. Together, they create an environment conducive to the consolidation of narratives and collective memory, fostering social protagonism. Conclusion: It was concluded that the dimensions of mediation transform memory into dynamic information flows, configuring organizations as narrative spaces rich in memorable stories. Information mediation, through its different dimensions, connects institutional temporalities and gives visibility to the voices of the social body. However, the study reveals fragmentation in the literature in the field and the risk of silencing institutional memory.