FACTORS RELATING TO WORKERS 'STRESS IN MEDICAL EMERGENCY: A INTEGRATIVE REVIEW

Abstract

Introduction: The emergency medical services require the health professional to respond promptly to the demands of each patient. In this context, work stress can be extremely destructive not only for the worker, but also for the health service provided. Objective: Thus,  this  study  aims  to  analyze  the  factors  that  trigger work  stress  in  health  professionals  working  in  emergency  medical  services. Methods: For this, a integrative review of the literature was performed, based on the   Lilacs, MedLineand   Scielodatabases.   We   included   cross-sectional   or longitudinal  studies  in  English,  Portuguese or  Spanish  without  restriction  of publication  period  that  aimed  to  evaluate  stress  levels  in  health  professionals working  in  emergency  medical  services.  Therefore, nine transverse  and  two longitudinal articles were included, totaling eleven articles. Results: As a result, it was observed that a series of environmental factors (poor working conditions, administration  activities)  and  personal  factors  (stable  union,  shorter working time)  are  associated  with  work  stress.  However, mainly  environmental  factors are amenable to intervention. Conclusions: Thus, there is a need for policies to improve the work environment and the empowerment of the health professional working in emergency medical services.