Analysis of the production process of an adhesive factory in the countryside of the state of São Paulo

Abstract

The industry is one of the engines that move the Brazilian economy, even going through the period of the COVID-19 pandemic, it can be highlighted that despite the challenging scenario, there was an increase in the opening of new small businesses. Therefore, the need for management is paramount, and one of the ways is through process mapping. Thus, the research aims to analyze the internal production processes of an adhesives factory in the interior of the state of São Paulo. The methodology used was qualitative, applied and participant research. The main results include the possibility of mapping the company's production processes in detail; from this mapping, it was possible to describe the stages of the production process accurately. In addition to identifying gains, such as the design of the process flowchart and the documentation of tacit knowledge in explicit terms. The opportunities for improvement identified were: relationship with suppliers, elaboration of standard operating procedure, layout redesign, employee training, investments in new equipment and implementation of the quality management sector. The research carried out contributes to guiding the decision-making of this and other organizations of similar size.