THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY

Abstract

Introduction: The  host,  one  of  the  guidelines  of  the  National  Humanization  Policy,  is  a  technology  for  the reorganization  of  services,  allowing  the  guarantee  of  universal  access  and  humanization  of  care. Objective: This  study  analyzed  the  perspective  of  the  user  in  the Basic  Care  about  the  reception  to  the  elderly. Methodology: This is a descriptive and analytical study composed of users, aged 60 and over, linked to the Family Health Unit of the city of Natal / RN. The research was approved with an opinion nº 1,808,237. For the data collection, the semi-structured interview was used and the data were analyzed through the Bardin Content Analysis. Results: Emergent follow categories: (1) Caution -the host was correlated to care and respect with the person, seen as a broad conception; (2) Access -the direct relationship with the long wait in the management of consultations and medical care was verified; Resolutivity (3) -again evidenced the bureaucratization of the health  system  and  the  search  for  private  services  proved  to  be  the  option  of  choice. Conclusion: It  was concluded that the perspective on the reception of elderly people in Primary Care is seen with many weaknesses, highlighting the contradictions in the humanization of health actions.