A prestação do serviço de Segurança Pública da Polícia Militar no município de Natal/RN

Abstract

The relation between police and society constitutes a historical mechanism that has produced several situations, capable of questioning the very essence of the State, and such theme deserves investigation. The general objective of this study is to evaluate the level of satisfaction of Natal's population regarding the service offered by the Military Police of Rio Grande do Norte (PMRN). As for the methodology, the present study characterizes as a descriptive research with a qualitative approach. In the data collection process, electronic survey technique was used, elaborated on Google Forms, and distributed to the residents of the city of Natal, Rio Grande do Norte (RN), via WhatsApp, Telegram and E-mail. The results show that 88.5% of the participants have already interacted with PMRN; among those, 33.2% witnessed a police incident. It was also found that 67% would turn to the Military Police (PM) for help, if necessary, and that, to 35%, the fear constitutes the main reason they don't turn to the institution. Furthermore, 35% point to the delay in service as the main police deficiency, and the cause of that, according to popular perception, is the insufficiency of resources applied by the government. Also, 31.2% claim that it's necessary to improve the training and equipment of the PM, and, to 34.4% of people, preventive patrol is the corporation's best performed task. In general terms, the study demonstrated that, in a scale of 1 to 5, the population assigned grade 4 to the feeling of safety when they realize the Military Police nearby, and assigned grade 3 to a general evaluation of satisfaction with the service of PMRN.